Managed Services
Improve your business performance
Once a new service has been integrated, it is monitored at the Operations Center. In our methodology, this process includes the definition of the monitoring, the evaluation of the remote access, the monitoring itself 24/7 and the report. We provide our customers with a complete service that guarantees the correct functioning of its IT services, with high levels of availability and reduced costs.
Besides cost savings, among the advantages of Managed Services are the early detection of issues, the improved performance, the enhanced reliability and availability, the proactive problem resolution, the possibility of data-driven decision making, the uplift of security and compliance, the expertise and scalability, the increased focus on core business and the access to latest technologies.
What we do
Improve your business performance
Service integration
Installation and integration of all processes in the operation centre and activation of operation services.
Monitoring
The monitoring center operator has at his disposal an overview of the various services as well as the current status of the registered tickets. This service can be performed either remotely or locally at the customer.
Preventive maintenance
We implement a preventive maintenance: a proactive approach aimed at minimizing the likelihood of services failure. It involves regularly scheduled inspections, repairs, and adjustments to identify and address potential issues before they escalate.
Corrective & Evolutive maintenance
For each problem, an assessment is made as to whether it is corrective maintenance and directed to the corresponding 2nd line, or whether it is evolutive maintenance that needs to be budgeted for.
Monitoring your project 24x7
The importance of the overview
The monitoring process consists of monitoring the service. The monitoring center operator has an overview of the various services, as well as the current status of registered tickets. This service can be carried out either remotely or locally at the customer's premises. Effective monitoring plays a crucial role in maintaining system reliability, improving user experience, and minimizing downtime in the ever-evolving digital landscape.
And because looking is not seeing
In IT, monitoring involves the continuous observation and analysis of various system metrics, performance indicators, and network activities. It enables proactive identification of potential issues before they escalate into major problems. Through the use of specialized monitoring tools and technologies, we can track system health, ensure optimal performance, and promptly respond to any anomalies or deviations from expected behavior. Don’t worry, we’ll see it and we’ll solve it.
