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Santos–Guarujá Ferry Crossing Becomes a Benchmark with National Technology

Smart and connected management improves wait times, safety, and quality of service for thousands of citizens every day

The ferry crossing between Santos and Guarujá, on the coast of São Paulo state, is one of the busiest in the world, playing a crucial role in both urban mobility and port logistics in Brazil. With more than 90,000 passengers and 20,000 vehicles transported daily, this waterway connection is vital for two strategic cities that host the largest port in Latin America.

For years, users faced long wait times, traffic congestion, and unreliable information regarding schedules and conditions. For many, uncertainty was part of daily life. But this scenario began to change with the implementation of a smart mobility platform developed in Portugal and adapted for Brazilian operations: DRIVE.


A New Era for Maritime Mobility

With support from Innovia, the DRIVE platform was integrated into ferry operations, providing real-time visibility, faster incident response, operational control, and more effective communication with the public.

The solution has transformed the operation, making it easier, more predictable and safer. But most importantly, it has put citizens at the heart of the experience.

The system collects and analyzes real-time data, enabling proactive and efficient management. With intuitive dashboards, operators can monitor the flow of vehicles and passengers, detect issues, and allocate resources based on actual demand.


Tangible Results

Since its implementation, the results have been clear. Key improvements include:

Reduction in wait times during peak hours

Fewer operational incidents, with faster team response

Better user experience, with greater predictability and accessible information

Increased operational efficiency, with data-driven planning

Users have noticed the change, waiting times have decreased significantly and everything looks more organized.

A Model for the Future

The Santos–Guarujá ferry case shows how technology can be a powerful ally in modernizing essential public services. Applying the DRIVE platform in this maritime context paves the way for replication in other transport systems — including ferry, road, and urban mobility — facing similar challenges.

This is a real case that proves that innovation is possible when we put citizens first, combining technology and public service with intelligence, partnership and purpose.


About DRIVE

DRIVE is a smart management platform designed for mobility operators, municipalities, and transport authorities. It offers real-time control, resource management, data integration, and decision support to improve operational efficiency and user experience.


About Innovia

Innovia is a company specializing in the digital transformation of mobility, focused on sustainable, intelligent, and people-centered solutions.

Know more about this sucess story here: https://www.youtube.com/watch?v=HOE7gAyeEMQ

June 6, 2025

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